On Thursday, December 15th The Network joined NYC Human Resources Administration (HRA) for a training for supportive housing providers on the new Referral Request Queue (RRQ).
RRQ can be utilized by supportive housing providers to submit referral requests for vacant units to HRA’s Office of Supportive/Affordable Housing and Services (OSAHS). The training will provide a demo in CAPS on how to make a referral request for vacant units and an overview of the Referral Request workflow.
The objective of the training is to assist providers with requesting referrals, monitoring progress on the request, entering interview outcomes and performing the move-in of a client all in the CAPS system. Use of the CAPS system will create a more efficient process for filling supportive housing vacancies and tracking outcomes.
See the recording below. See HRA's presentation here.