Job Opportunities

Job Responsibilities

Duties and Responsibilities: Assess client need for financial income and assist in establishing and maintaining eligibility for benefits, including applications for Supplementary Security Income based on disability and Public Assistance benefits. Assist with appeals and fair hearings related to tenant benefit eligibility. Liaise with the Affordable Housing Compliance Specialist and program staff regarding initial, interim and annual recerts to help ensure timely completion and compliance. Work with the Rep Payee Specialist to coordinate admission and administration of tenants enrolled in the rep-payee program. Submit paperwork to local SSA offices for Representative Payee status and notify SSA of any participant changes that would affect their benefits. Complete “Representative Payee Report” for each participant annually. Coordinate receipt and recording of SSA benefit checks and related account disbursement in conjunction with Concern’s Rep Payee Specialist, including rent, bill payment and Personal Needs Allowance (PNA) distribution. Work with program staff to track rent payments and arrears documentation in NetSuite. Monitor AR balances for accuracy and delinquency and conduct follow up phone calls for non-payment. Further engage clients when arrears are not being paid off. Prepare repayment agreements as necessary. Assist tenants with financial assistance applications where needed (One Shot Deals, Emergency Rental Assistance, etc.) Provide rent payment support and assist collection of accurate information for monthly AR reporting. Work closely with Program Directors on any rent arrears cases that may require referral for eviction proceedings. Assess clients for financial literacy and provide individual and group education around appropriate money management and budgeting skills. For clients involved in education and employment service goals, provide relevant guidance and support around entitlements eligibility and reporting. Maintain documentation to the standards defined by regulators, funders and Concern Housing policies and procedures. Remain current with all Agency required compliance documents and trainings.

Job Requirements

Requirements: High school diploma or equivalent and four year’s paid human service experience OR Associates’ degree in human service-related field and three years paid human service experience OR Bachelors’ degree in human service-related field and two years paid human service experience. Demonstrated knowledge of community resources, including Social Security, Public Assistance, and Medicaid insurance systems. Ability to work cooperatively and effectively with culturally diverse clients, staff, and community service providers. Strong computer skills required. NYS motor vehicle license, safe driving record, and availability of personal vehicle for work preferred.

How to Apply

Apply online.

Click here to Apply for Concern Housing Financial Case Manager

Contact: Lynn Bennett

Job Responsibilities

Oversee the coordination, integration, and delivery of all programs, contracts and related services, promoting collaborative relationships between program areas and ensuring that expectations of funders, partners, constituents, clients, and stakeholders are consistentlymet. • Under the advisement of the Board of Directors and in partnership with the CEO and other executive staff, implement the strategic plan, including development, implementation and monitoring of new initiatives that reflect the organization’s mission and that are aligned with the strategic plan. • Create and support a high performing culture in the program department aligned with HousingPlus’ core values and our model based on the “housing first” approach, through which we connect women and families to housing without preconditions and barriers to entry. • Deploy resources efficiently and effectively toward organizational goals, work with program staff to balance workload and effort, troubleshoot program and staff performance challenges, and provide regular feedback so that key staff can continuously improve their supervision and mentoring skills. Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal by clearly communicating agency vision, implementing yearly staff development plans and mentoring. Coordinate with HR to identify and create leadership and professional development opportunities for staff. • Establish annual program staff goals and objectives and track results against these goals as well as develop accountability protocols. • Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff. • Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management. • Support fundraising efforts through participation in fundraising events, proposal writing and partnering with the CEO and CDO to steward funding relationships. • Respond to government and foundation requests for proposals and applications in partnership with development and senior staff; coordinate planning and activities necessary for development of model program designs in response to RFPs. • Serve as liaison to key government agencies, in particular to the NYC DHS, DOHMH, and MOCJ; and the NYS OTDA, OMH and OASAS, as well as our federal HUD/local CoC funders. Represent HousingPlus on relevant committees and task forces, as well as at speaking engagements, conference panels and trainings. • Monitor emerging needs among key stakeholders such as clients, government, philanthropy, and employees. • Establish meaningful qualitative and quantitative goals for each program; ensure the integrity and validity of outcomes; and implement corrective measures when necessary. • Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process; develop an assessment protocol to determine the feasibility and sustainability of programs that will lead to increased efficiency of service delivery and transparency and collaborative efforts among programs. • Deepen existing and create new performance and outcome measures that are core to HousingPlus’ mission. • Demonstrate a commitment to the values of diversity, inclusiveness, and empowerment of staff.

Job Requirements

Master’s Degree in Social Work or a related field and a minimum of ten years nonprofit leadership experience overseeing multiple programs or contracts, ideally at an organization serving underserved members of the community. • Demonstrated experience managing a high-performing team in a multi-site structure to include professional development and mentorship. • Comprehensive working knowledge of program planning, organizational structure, budgeting, operations, and fundraising. • Demonstrated ability to analyze and compile complex data for planning and reporting purposes. • Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies. • Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders. • Demonstrated passion and commitment to HousingPlus’ mission and strategic goals and an ability to communicate this passion to others.

Click here to Apply for Chief Program Officer

Contact: christal@housingplusnyc.org