NYC HRA Introduces the ACCESS HRA Provider Portal

Categories: New York City

NYC HRA Introduces the ACCESS HRA Provider Portal image


The updates improve provider and client ability to monitor applications, view appointments, update case information, and more.

The NYC Department of Social Services – Human Resources Administration (HRA) recently announced several new features to ACCESS HRA, their web-based and mobile platform providing SNAP and TANF recipients easy access to HRA benefits. One of the latest features is the Access HRA Provider Portal, a new way for providers – with client permission – to gain access to their clients’ HRA account to improve services.

The ACCESS HRA Provider Portal will allow providers to:

Service providers must submit a request to the DSS Outreach & Advocacy Team to become a Provider Portal partner (or learn if the provider is already a portal partner), then sign a Memorandum of Understanding. Providers can attend or request hands-on training on the portal by visiting the HRA Provider Tools page. Comprehensive information about ACCESS HRA Provider Portal can also be found in the Provider Portal User Guide.

In late September, the HRA also released updates to the ACCESS HRA Client Portal, including:

More screen images of the new Client Portal features can be found in the Quick Guide.

HRA released ACCESS HRA, and in the years following has worked on improving it and developing a mobile app for greater convenience.

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